Ignition Service Delivery Leader

Company: KPMG
Location: Baton Rouge
Posted on: January 24, 2023

Job Description:

Business Title: Ignition Service Delivery LeaderRequisition Number: 96987 - 36Function: Business Support ServicesArea of Interest:State: LACity: Baton RougeDescription:Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.KPMG is currently seeking a Ignition Service Delivery Leader to join our Digital Nexus organization.Responsibilities:

• Monitor and manage technology support, Ignition centers, and VIP support functions to ensure optimal service
• Provide central management & ownership of technology innovation and support
• Take ownership of a central incident, coordinating with resolution parties, and establishing effective communications between stakeholders for incident management including post-incident reviews
• Ensure that systems, procedures, and methodologies are in place to support outstanding service delivery and technology innovation advancement
• Analyze third-party as well as internal processes and creating strategies and processes for service delivery optimization; provide accurate and regular reports to the management on performance of the service delivery
• Assist in managing new technology requests including software and hardware; provide support in managing end user technical process and education effortsQualifications:
  • Minimum five years of recent and progressing experience managing services and projects for technology related efforts
  • Bachelor's degree from an accredited college or university is preferred
  • Working knowledge of agile and waterfall project management processes; user centered design is desired
  • Ability to maintain composure and customer focus acting as liaison and main point of contact while managing multiple efforts across a large customer group
  • Proven success in team environments while demonstrating shared responsibility and accountability with other team members
  • Strong verbal/written communications, with ability to effectively interact with individuals at all levels of responsibility and authority; strong organizational skills with the ability to manage multiple projects simultaneously; ability to participate and manage project planning including resource and defined organizational plansKPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link ( https://assets.kpmg.com/content/dam/kpmg/us/pdf/2018/09/eeo.pdf) contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law. In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site). /GL: 4GF: 15310

Keywords: KPMG, Baton Rouge , Ignition Service Delivery Leader, Other , Baton Rouge, Louisiana