Ignition Service Delivery Leader
Company: KPMG
Location: Baton Rouge
Posted on: January 24, 2023
Job Description:
Business Title: Ignition Service Delivery LeaderRequisition
Number: 96987 - 36Function: Business Support ServicesArea of
Interest:State: LACity: Baton RougeDescription:Known for being a
great place to work and build a career, KPMG provides audit, tax
and advisory services for organizations in today's most important
industries. Our growth is driven by delivering real results for our
clients. It's also enabled by our culture, which encourages
individual development, embraces an inclusive environment, rewards
innovative excellence and supports our communities. With qualities
like those, it's no wonder we're consistently ranked among the best
companies to work for by Fortune Magazine, Consulting Magazine,
Working Mother Magazine, Diversity Inc. and others. If you're as
passionate about your future as we are, join our team.KPMG is
currently seeking a Ignition Service Delivery Leader to join our
Digital Nexus organization.Responsibilities:
- Monitor and manage technology support, Ignition centers, and
VIP support functions to ensure optimal service
- Provide central management & ownership of technology innovation
and support
- Take ownership of a central incident, coordinating with
resolution parties, and establishing effective communications
between stakeholders for incident management including
post-incident reviews
- Ensure that systems, procedures, and methodologies are in place
to support outstanding service delivery and technology innovation
advancement
- Analyze third-party as well as internal processes and creating
strategies and processes for service delivery optimization; provide
accurate and regular reports to the management on performance of
the service delivery
- Assist in managing new technology requests including software
and hardware; provide support in managing end user technical
process and education effortsQualifications:
- Minimum five years of recent and progressing experience
managing services and projects for technology related efforts
- Bachelor's degree from an accredited college or university is
preferred
- Working knowledge of agile and waterfall project management
processes; user centered design is desired
- Ability to maintain composure and customer focus acting as
liaison and main point of contact while managing multiple efforts
across a large customer group
- Proven success in team environments while demonstrating shared
responsibility and accountability with other team members
- Strong verbal/written communications, with ability to
effectively interact with individuals at all levels of
responsibility and authority; strong organizational skills with the
ability to manage multiple projects simultaneously; ability to
participate and manage project planning including resource and
defined organizational plansKPMG LLP (the U.S. member firm of KPMG
International) offers a comprehensive compensation and benefits
package. KPMG is an affirmative action-equal opportunity employer.
KPMG complies with all applicable federal, state and local laws
regarding recruitment and hiring. All qualified applicants are
considered for employment without regard to race, color, religion,
age, sex, sexual orientation, gender identity, national origin,
citizenship status, disability, protected veteran status, or any
other category protected by applicable federal, state or local
laws. The attached link (
https://assets.kpmg.com/content/dam/kpmg/us/pdf/2018/09/eeo.pdf)
contains further information regarding the firm's compliance with
federal, state and local recruitment and hiring laws. No phone
calls or agencies please.KPMG does not currently require partners
or employees to be fully vaccinated or test negative for COVID-19
in order to go to KPMG offices, client sites or KPMG events, except
when mandated by federal, state or local law. In some
circumstances, clients also may require proof of vaccination or
testing (e.g., to go to the client site). /GL: 4GF: 15310
Keywords: KPMG, Baton Rouge , Ignition Service Delivery Leader, Other , Baton Rouge, Louisiana
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