Public Safety Officer
Company: Baton Rouge General Medical Center
Location: Baton Rouge
Posted on: January 25, 2023
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Job Description:
JOB PURPOSE OR MISSION: To provide proactive public safety and
security services at any assigned General Health System facility.
Performs the role of Public Safety/Security Dispatcher and/or Team
Leader, when assigned. Responds to all alarms, requests for
security assistance, and situations involving combative persons.
Investigates and documents all safety and security related issues
as assigned, to include incidents of crime that may have occurred
within GHS facilities. Conducts thorough internal and external
patrols (both on foot and in vehicle) and adheres to all
departmental procedures and policies as outlined. Collaborates with
law enforcement, fire, or medical personnel, as required, to help
ensure the utmost safety of all patients, visitors, and staff.
PERFORMANCE CRITERIA
CRITERIA A: Everyday Excellence Values - Employee demonstrates
Everyday Excellence values in the day-to-day performance of their
job.
PERFORMANCE STANDARDS:
* Demonstrates courtesy and caring to each other, patients and
their families, physicians, and the community.
* Takes initiative in living our Everyday Excellence values and
vital signs.
* Takes initiative in identifying customer needs before the
customer asks.
* Participates in teamwork willingly and with enthusiasm.
* Demonstrates respect for the dignity and privacy needs of
customers through personal action and attention to the environment
of care.
* Keeps customers informed, answers customer questions and
anticipates information needs of customers.
CRITERIA B: Corporate Compliance - Employee demonstrates commitment
to the Code of Conduct, Conflict of Interest Guidelines, and the
GHS Corporate Compliance Guidelines.
PERFORMANCE STANDARDS
* Practices diligence in fulfilling the regulatory and legal
requirements of the position and department.
* Maintains accurate and reliable patient/organizational
records.
* Maintains professional relationships with appropriate officials;
communicates honesty and completely; behaves in a fair and
nondiscriminatory manner in all professional contacts.
* Ensures attendance to and completion of any required training or
educational courses.
CRITERIA C: Personal Achievement - Employee demonstrates initiative
in achieving work goals and meeting personal objectives.
PERFORMANCE STANDARDS
* Uses accepted procedures and practices to complete assignments.
Uses creative and proactive solutions to achieve objectives even
when workload and demands are high.
* Adheres to high moral principles of honesty, loyalty, sincerity,
and fairness.
* Upholds the ethical standards of the organization.
CRITERIA D: Performance Improvement - Employee actively
participates in Performance Improvement activities and incorporates
quality improvement standards in his/her job performance.
PERFORMANCE STANDARDS
* Optimizes talents, skills, and abilities in achieving excellence
in meeting and exceeding customer expectations.
* Initiates or redesigns to continuously improve work
processes.
* Contributes ideas and suggestions to improve approaches to work
processes.
* Willingly participates in organization and/or department quality
initiatives.
CRITERIA E: Cost Management - Employee demonstrates effective cost
management practices.
PERFORMANCE STANDARDS
* Effectively manages time and resources
* Makes conscious effort to effectively utilize the resources of
the organization - material, human, and financial.
* Consistently looks for and uses resource saving processes.
CRITERIA F: Patient & Employee Safety - Employee actively
participates in and demonstrates effective patient and employee
safety practices.
PERFORMANCE STANDARDS
* Employee effectively communicates, demonstrates, coordinates and
emphasizes patient and employee safety.
* Employee proactively reports errors, potential errors, injuries
or potential injuries.
* Employee demonstrates departmental specific patient and employee
safety standards at all times.
* Employee demonstrates the use of proper safety techniques,
equipment and devices and follows safety policies, procedures and
plans.
JOB FUNCTIONS
ESSENTIAL JOB FUNCTIONS include, but are not limited to:
1. Provides essential customer service(s) at assigned GHS
facilities.
PERFORMANCE STANDARDS:
* Greets all persons using the "10/5 rule" and provides excellent
customer service when interacting with all patients, visitors, and
staff.
* Provides escorts of persons requesting assistance to desired
location.
* Provides directions and/or other information as requested or
needed.
* Responds to, investigates, and provides follow-up to any patient,
visitor or staff complaint.
2. Provides general security service at assigned GHS
facilities.
PERFORMANCE STANDARDS:
* Conducts thorough internal/external patrols (both on foot and in
vehicle) and/or covers stationary posts according to departmental
schedules and guidelines, using both keen observational and
visibility approaches.
* Conducts proactive security investigations, such as, but not
limited to, questioning suspicious persons, requesting
identification from persons on property, and searching persons
suspected of committing crimes or in possession of weapons or other
dangerous items.
* Secures and returns patient valuables per departmental
policy.
* Provides access control per department procedures.
* Conducts motorist assistance per departmental policy.
* Appropriately responds to and investigates to conclusion any
alarms, security-related incidents, and calls for service.
* Reports all safety or fire hazards to appropriate party and
rectifies those that are an immediate danger to life or safety.
* Checks all alarms and fire extinguishers for proper working
condition, per departmental schedules and manufacturers'
specifications.
* Performs dispatch functions as assigned and according to
departmental standards and procedures, ensuring effective and
efficient use of departmental resources.
* Responds to and handles all disturbances, incidents, patient
restraints and/or customer complaints. Gives necessary verbal
commands, if needed.
* Uses physical force and any, if necessary and available, any
issued-defensive tools to defend themselves and others against
attack or to carry out lawful objectives, such as removing
trespassers from property.
* Detains persons who commit felony-level crimes or are believed in
good faith to have committed a felony-level crime while on BRGMC
property.
* Utilizes departmental information systems to create, document,
track and trend security incidents and crimes, and the
investigation thereof.
* Coordinates response and forms relationships with local law
enforcement.
3. Provides extensive/comprehensive investigative services.
PERFORMANCE STANDARDS:
* Initiates and provides initial documentation of all
investigations regarding security-related incidents and crimes that
have occurred on or against BRGMC property, including patients and
visitors.
* Assesses vulnerabilities related to unsecured areas and provides
appropriate follow-up measures.
* Collects data relating to suspicious activity/persons, safety
infractions, etc. and works to resolve those situations.
* Makes tactful inquiries about outgoing parcels, parties involved
in situations, etc. to determine need for action.
* Reviews/monitors audio and/or video equipment according to
departmental policies and initiates necessary actions, which
includes the archiving of such.
* Prepares detailed and legible reports, completes logs and forms,
and files documentation, according to department specifications and
timeframes.
4. Performs security dispatch responsibilities, as assigned.
PERFORMANCE STANDARDS
* Adheres to all departmental procedures/policies as outlined.
* Provides accurate/legible documents for all information regarding
requests for services, according to departmental practices and
procedures.
* Prioritizes requests by nature of urgency and determines needed
actions, dispatching appropriate staff to all requests for service
consistent with situation.
* Reviews/monitors audio and/or video equipment according to
departmental policies and initiates necessary actions.
* Accurately illustrates appropriate response to all alarm
activations.
* Monitors Key Control and Recovered Items processes.
5. Serves as a Team Leader, as assigned.
PERFORMANCE STANDARDS:
* Demonstrates proficiency in all essential job functions
pertaining to security services and serves as an expert resource to
other security staff members for unusual or complex issues, as
required
* Performs Team Leader responsibilities and functions as shift
supervisor for daily work, performing follow-up to ensure security
activities are performed accurately and timely, as assigned
* Provides input to Security Administration for annual performance
reviews, disciplinary actions and employment or termination
decisions, as required
* Assists with practical training of new hires as a Field Training
Officer, as required.
* Promotes teamwork and unity when performing the duties of a Team
Leader
6. Performs all other duties, as assigned.
PERFORMANCE STANDARDS
* Adheres to all departmental procedures/policies as outlined.
* Performs morgue duties per BRGMC procedures.
* Provides support to distraught family members.
* Promotes proper safety knowledge and procedures with all
co-workers.
* Maintains a clean and safe working environment.
* Attends all required meetings and in-services.
* Performs more complex duties as assigned by supervisor, within
scope of individual ability and knowledge.
SPECIFIC EXPERIENCE REQUIREMENTS
1 year of work experience in Security, military, corrections, or
law enforcement. Work experience within one of these areas within a
healthcare facility preferred.
SPECIFIC EDUCATIONAL REQUIREMENTS
HS diploma or GED; Associate's/Bachelor's Degree in Criminal
Justice or related field.
SPECIAL SKILL, LICENSE AND KNOWLEDGE REQUIREMENTS
* Minimum of 21 years of age
* Valid LA driver's license with no more than two (2) moving
violations in the last three (3) years; if hired, out of state
applicants must have valid LA license within 30 days
* Able to understand, carry out/perform, and adhere to
instructions, directives, policies, procedures, etc.
* Able to effectively apply statutory laws, legal precedents,
policy, and training in response to situations
* Able to make independent decisions during stressful situations,
within scope of company policies, personal experience, and legal
boundaries
* Dependable and motivated to complete duties without constant
supervision. Able to interact appropriately with a diverse
population
* Able to remain calm in stressful situations
* Ability to operate computers, monitors, cameras, CCTV systems,
printers, mobile devices/scanners and or other office and
security-related equipment, as required
* Basic officer certifications, International Association of
Healthcare Security & Safety preferred.
* Successful completion of military advancement or related course
preferred.
HIPAA REQUIREMENTS:
Maintains knowledge of and adherence to all applicable HIPAA
regulations appropriate to Job Position including but not limited
to: patient demographics, patient related complaints, and
information related to patient location.
SAFETY REQUIREMENTS:
Maintains knowledge of and adherence to all applicable safety
practices appropriate to Job Position including but not limited to:
Incident reporting, PPE, exposure control plans, environment of
care, identifies patients if necessary, monitors alarms and
interfaces with all age groups and complies with related
competencies.
SPECIFIC EXPERIENCE REQUIREMENTS
1 year of work experience in Security, military, corrections, or
law enforcement. Work experience within one of these areas within a
healthcare facility preferred.
SPECIFIC EDUCATIONAL REQUIREMENTS
HS diploma or GED; Associate's/Bachelor's Degree in Criminal
Justice or related field.
SPECIAL SKILL, LICENSE AND KNOWLEDGE REQUIREMENTS
* Minimum of 21 years of age
* Valid LA driver's license with no more than two (2) moving
violations in the last three (3) years; if hired, out of state
applicants must have valid LA license within 30 days
* Able to understand, carry out/perform, and adhere to
instructions, directives, policies, procedures, etc.
* Able to effectively apply statutory laws, legal precedents,
policy, and training in response to situations
* Able to make independent decisions during stressful situations,
within scope of company policies, personal experience, and legal
boundaries
* Dependable and motivated to complete duties without constant
supervision. Able to interact appropriately with a diverse
population
* Able to remain calm in stressful situations
* Ability to operate computers, monitors, cameras, CCTV systems,
printers, mobile devices/scanners and or other office and
security-related equipment, as required
* Basic officer certifications, International Association of
Healthcare Security & Safety preferred.
* Successful completion of military advancement or related course
preferred.
HIPAA REQUIREMENTS:
Maintains knowledge of and adherence to all applicable HIPAA
regulations appropriate to Job Position including but not limited
to: patient demographics, patient related complaints, and
information related to patient location.
SAFETY REQUIREMENTS:
Maintains knowledge of and adherence to all applicable safety
practices appropriate to Job Position including but not limited to:
Incident reporting, PPE, exposure control plans, environment of
care, identifies patients if necessary, monitors alarms and
interfaces with all age groups and complies with related
competencies.
Keywords: Baton Rouge General Medical Center, Baton Rouge , Public Safety Officer, Other , Baton Rouge, Louisiana
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