Nutritional Care Ambassador II
Company: Baton Rouge General Medical Center
Location: Baton Rouge
Posted on: January 25, 2023
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Job Description:
JOB PURPOSE OR MISSION: The Nutritional Care Ambassador is
responsible for communications between nursing units and the
Nutritional Care Department regarding patient menus, Clinical
Nutrition Service, diet changes and general nutritional care
service. The Nutritional Care Ambassador develops menu tallies for
food production, NPO patients, supplements, nourishments and
nutritional care floor supplies. Performs duties for the age
population served, as defined in the company Plan of Care.
PERFORMANCE CRITERIA
CRITERIA A: Everyday Excellence Values - Employee demonstrates
Everyday Excellence values in the day-to-day performance of their
job.
PERFORMANCE STANDARDS:
* Demonstrates courtesy and caring to each other, patients and
their families, physicians, and the community.
* Takes initiative in living our Everyday Excellence values and
vital signs.
* Takes initiative in identifying customer needs before the
customer asks.
* Participates in teamwork willingly and with enthusiasm.
* Demonstrates respect for the dignity and privacy needs of
customers through personal action and attention to the environment
of care.
* Keeps customers informed, answers customer questions and
anticipates information needs of customers.
CRITERIA B: Corporate Compliance - Employee demonstrates commitment
to the Code of Conduct, Conflict of Interest Guidelines and the GHS
Corporate Compliance Guidelines.
PERFORMANCE STANDARDS
* Practices diligence in fulfilling the regulatory and legal
requirements of the position and department.
* Maintains accurate and reliable patient/organizational
records.
* Maintains professional relationships with appropriate officials;
communicates honesty and completely; behaves in a fair and
nondiscriminatory manner in all professional contacts.
CRITERIA C: Personal Achievement - Employee demonstrates initiative
in achieving work goals and meeting personal objectives.
PERFORMANCE STANDARDS
* Uses accepted procedures and practices to complete
assignments.
* Uses creative and proactive solutions to achieve objectives even
when workload and demands are high.
* Adheres to high moral principles of honesty, loyalty, sincerity,
and fairness.
* Upholds the ethical standards of the organization.
CRITERIA D: Performance Improvement - Employee actively
participates in Performance Improvement activities and incorporates
quality improvement standards in his/her job performance.
PERFORMANCE STANDARDS
* Optimizes talents, skills, and abilities in achieving excellence
in meeting and exceeding customer expectations.
* Initiates or redesigns to continuously improve work
processes.
* Contributes ideas and suggestions to improve approaches to work
processes.
* Willingly participates in organization and/or department quality
initiatives.
CRITERIA E: Cost Management - Employee demonstrates effective cost
management practices.
PERFORMANCE STANDARDS
* Effectively manages time and resources
* Makes conscious effort to effectively utilize the resources of
the organization - material, human, and financial.
* Consistently looks for and uses resource saving processes.
CRITERIA F: Patient & Employee Safety - Employee actively
participates in and demonstrates effective patient and employee
safety practices.
PERFORMANCE STANDARDS
* Employee effectively communicates, demonstrates, coordinates and
emphasizes patient and employee safety.
* Employee proactively reports errors, potential errors, injuries
or potential injuries.
* Employee demonstrates departmental specific patient and employee
safety standards at all times.
* Employee demonstrates the use of proper safety techniques,
equipment and devices and follows safety policies, procedures and
plans.
JOB FUNCTIONS
ESSENTIAL JOB FUNCTIONS include, but are not limited to:
1. Assists patients in completing menus.
PERFORMANCE STANDARDS:
* Visits all assigned patients for menu selection, and offers
accepted alternate food selections requested.
* Reviews patients' kardex files, and records diet change to assure
efficient timing of service.
* Completes patient menu selection assignment within designated
time frame.
* Compiles menu information for use by kitchen personnel in food
preparation.
* Notifies Clinical Nutritionist of any patient concerns.
2. Monitors and delivers nourishments to assigned nursing unit.
PERFORMANCE STANDARDS:
* Prepares nourishment orders and restocks as needed.
* Assures that stock level of nourishments is maintained at
adequate levels at all times.
* Ensures that nourishments are labeled and reflects expiration
date.
* Monitors and records temperature on nourishment refrigerators on
assigned nursing units.
3. Sets up tray line and prepares patient trays in accordance with
established schedule and procedures.
PERFORMANCE STANDARDS:
* Sets up tray line according to established procedures, and ensure
proper temperatures of food under refrigeration and in steam
tables.
* Places appropriate food on trays according to menu and diet
requirements 100% of the time.
* Serves food in accordance with established portion control
procedures.
* Consistently checks completed trays for appearance and
arrangement.
4. Serves meal trays to patients.
PERFORMANCE STANDARDS:
* Deliveries food carts to the patient floors on a timely
basis.
* Serves trays to patients according to rules of etiquette and
company policy.
* Picks up trays from each room after meal.
* Records percentage of food eaten by patient on the kardex 100% of
the time.
* Returns food carts to the kitchen according to established
schedule.
5. Maintains working area according to established infection
control/safety policies.
PERFORMANCE STANDARDS:
* Maintains a safe and sanitary work area at all times.
* Utilizes kitchen equipment appropriately and safely.
* Follows proper procedures and uses aseptic techniques for
isolation patients.
* Observes sanitation procedures before handling utensils and food
items.
6. Performs all other duties as assigned.
EXPERIENCE REQUIREMENTS:
Previous food service experience preferred.
EDUCATION REQUIREMENTS:
High School Diploma or GED preferred.
SPECIAL SKILL, LICENSE, AND/OR KNOWLEDGE REQUIREMENTS:
HIPAA REQUIREMENTS:
Maintains knowledge of and adherence to all applicable HIPAA
regulations appropriate to Job Position including but not limited
to: Employee health records, patient related complaints, and/or
information related to patient location.
SAFETY REQUIREMENTS:
Maintains knowledge of and adherence to all applicable safety
practices appropriate to Job Position including but not limited to:
Incident reporting, handling of wastes, sharps and linen, PPE,
exposure control plans, hand washing, environment of care, and
patient identification.EXPERIENCE REQUIREMENTS:
Previous food service experience preferred.
EDUCATION REQUIREMENTS:
High School Diploma or GED preferred.
SPECIAL SKILL, LICENSE, AND/OR KNOWLEDGE REQUIREMENTS:
HIPAA REQUIREMENTS:
Maintains knowledge of and adherence to all applicable HIPAA
regulations appropriate to Job Position including but not limited
to: Employee health records, patient related complaints, and/or
information related to patient location.
SAFETY REQUIREMENTS:
Maintains knowledge of and adherence to all applicable safety
practices appropriate to Job Position including but not limited to:
Incident reporting, handling of wastes, sharps and linen, PPE,
exposure control plans, hand washing, environment of care, and
patient identification.
Keywords: Baton Rouge General Medical Center, Baton Rouge , Nutritional Care Ambassador II, Other , Baton Rouge, Louisiana
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