System Engineer II
Company: Baton Rouge General Medical Center
Location: Baton Rouge
Posted on: March 14, 2023
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Job Description:
JOB PURPOSE OR MISSION: The Systems Engineer will provide
comprehensive administration, monitoring and support of all core IT
infrastructure systems. Including but not limited to VMware,
Windows, RHEL, Citrix XenApp, Citrix XenDesktop, SolarWinds, Cisco
UCS, EMC SAN, EMC backup products, FTP, antivirus, Active
Directory, DHCP, DNS, GPO, IIS, Exchange, clustering, Certificate
Management, SQL, Oracle, Cisco Unified Communication Manager, Cisco
Call Center, voice mail, Jabber, TACACS, intrusion detection
services, Cisco NCS, Cisco ASA, Minitab, F5 LTM, RightFax, and
ZetaFax. This includes all hardware platforms, operating systems,
databases, network protocols, telephony, datacenter operations,
security, scripting and other tools.
PERFORMANCE CRITERIA
CRITERIA A: Everyday Excellence Values - Employee demonstrates
Everyday Excellence values in the day-to-day performance of their
job.
PERFORMANCE STANDARDS:* Demonstrates courtesy and caring to each
other, patients and their families, physicians, and the community.*
Takes initiative in living our Everyday Excellence values and vital
signs.* Takes initiative in identifying customer needs before the
customer asks.* Participates in teamwork willingly and with
enthusiasm.* Demonstrates respect for the dignity and privacy needs
of customers through personal action and attention to the
environment of care.* Keeps customers informed, answers customer
questions and anticipates information needs of customers
CRITERIA B: Corporate Compliance - Employee demonstrates commitment
to the Code of Conduct, Conflict of Interest Guidelines and the GHS
Corporate Compliance Guidelines.
PERFORMANCE STANDARDS* Practices diligence in fulfilling the
regulatory and legal requirements of the position and department.*
Maintains accurate and reliable patient/organizational records.*
Maintains professional relationships with appropriate officials;
communicates honesty and completely; behaves in a fair and
nondiscriminatory manner in all professional contacts.CRITERIA C:
Personal Achievement - Employee demonstrates initiative in
achieving work goals and meeting personal objectives.
PERFORMANCE STANDARDS* Uses accepted procedures and practices to
complete assignments. Uses creative and proactive solutions to
achieve objectives even when workload and demands are high.*
Adheres to high moral principles of honesty, loyalty, sincerity,
and fairness.* Upholds the ethical standards of the
organization.
CRITERIA D: Performance Improvement - Employee actively
participates in Performance Improvement activities and incorporates
quality improvement standards in his/her job performance.
PERFORMANCE STANDARDS* Optimizes talents, skills, and abilities in
achieving excellence in meeting and exceeding customer
expectations.* Initiates or redesigns to continuously improve work
processes.* Contributes ideas and suggestions to improve approaches
to work processes.* Willingly participates in organization and/or
department quality initiatives.
CRITERIA E: Cost Management - Employee demonstrates effective cost
management practices.
PERFORMANCE STANDARDS* Effectively manages time and resources*
Makes conscious effort to effectively utilize the resources of the
organization - material, human, and financial.* Consistently looks
for and uses resource saving processes
CRITERIA F: Patient & Employee Safety - Employee actively
participates in and demonstrates effective patient and employee
safety practices.
PERFORMANCE STANDARDS* Employee effectively communicates,
demonstrates, coordinates and emphasizes patient and employee
safety.* Employee proactively reports errors, potential errors,
injuries or potential injuries.* Employee demonstrates departmental
specific patient and employee safety standards at all times.*
Employee demonstrates the use of proper safety techniques,
equipment and devices and follows safety policies, procedures and
plans.
JOB FUNCTIONS
ESSENTIAL JOB FUNCTIONS include, but are not limited to:
1. Functions as clinical liaison between IS Department and Patient
Care Areas.
PERFORMANCE STANDARDS:* Provides education to clinical staff
regarding Information System's clinical applications.* Assists
clinical staff in identifying cause and solution to computer
issues.* Collaborates in development and distribution of
information to clinical staff.* Provides cross-training for other
members of the IS staff with regard to clinical information
systems.* Works with patient care departments in identifying
enhancement and/or change requests for applications; works with I/S
technical staff to determine feasibility of requests and
communicates back to departments expected outcomes.
2. Provides clinical expertise in evaluation of computer programs
and applications; and supports implementation and maintenance of
clinical information applications.
PERFORMANCE STANDARDS:* Performs master file and table maintenance
for assigned applications.* Works collaboratively with both
internal and external technical experts to ensure programs and
applications meet the needs of an interdisciplinary group of end
users.* Works with I/S technical staff in development of education,
literature and training programs to optimize end users' ability to
interact effectively with programs and applications.* Maintains
daily functions of clinical applications.* Participates in testing
of systems or applications before implementation to ensure
functionality.* Assists in establishing and maintaining effective
and efficient security of applications, based on "real world" use
within BRGMC.* Maintains knowledge of current technology in the
healthcare environment.
3 Performs all other duties as assigned.
HIPAA REQUIREMENTS:Maintains knowledge of and adherence to all
applicable HIPAA regulations appropriate to Job Position including
but not limited to: medical record without limitation, patient
demographics, lab results, patient financial and 3rd party billing
information, patients related complaints, information related to
patient location.
SAFETY REQUIREMENTS:Maintains knowledge of and adherence to all
applicable safety practices appropriate to Job Position including
but not limited to: incident reporting, exposure control plan, hand
washing for all age groups.EXPERIENCE REQUIREMENTSTwo plus years
previous systems engineering experienceTwo plus years of relevant
experience across multiple technical disciplines, in design,
implementation and support streams of the technologyExperience with
supporting large-scale IT operations of at least 1000-2500 servers
preferredPrevious IT experience in a hospital or critical care
environment preferred
EDUCATIONAL REQUIREMENTSBachelor's degree in Computer Science,
Information Systems or equivalent work experience (add 8 years to
experience required)
SPECIAL SKILL, LICENSE AND KNOWLEDGE REQUIREMENTSMicrosoft, Citrix,
VMware, Cisco and ITIL Certified PreferredAbility to think outside
the box to solve problems to meet business requirementsAbility to
creatively apply technology and existing solutions to meet business
requirementsBroad knowledge of relevant technologies and how they
can be applied practically to solve business problemsExcellent
attitude, communication skills, verbal, written and
presentationSelf-motivated, priority and project driven, eager to
learn and progress career in ITOn call support, after hours support
neededTeam player must be able to work with people within and
outside of the IT departmentCustomer service focusedStrong
organizational and analytical and skillsAbility to work under
pressure and handle stress well
Keywords: Baton Rouge General Medical Center, Baton Rouge , System Engineer II, Other , Baton Rouge, Louisiana
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