Evening Hospitality Associate
Company: Baton Rouge General
Location: Baton Rouge
Posted on: March 17, 2023
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Job Description:
JOB PURPOSE OR MISSION: Receives and records cash and/or charge
payments. Balances cash receipts against register tape on a daily
basis for the age population served, as defined in the department's
scope of service.
PERFORMANCE CRITERIA
CRITERIA A: Everyday Excellence Values - Employee demonstrates
Everyday Excellence values in the day-to-day performance of their
job.
PERFORMANCE STANDARDS:
* Demonstrates courtesy and caring to each other, patients and
their families, physicians, and the community.
* Takes initiative in living our Everyday Excellence values and
vital signs.
* Takes initiative in identifying customer needs before the
customer asks.
* Participates in teamwork willingly and with enthusiasm.
* Demonstrates respect for the dignity and privacy needs of
customers through personal action and attention to the environment
of care.
* Keeps customers informed, answers customer questions and
anticipates information needs of customers.
CRITERIA B: Corporate Compliance - Employee demonstrates commitment
to the Code of Conduct, Conflict of Interest Guidelines, and the
GHS Corporate Compliance Guidelines.
PERFORMANCE STANDARDS
* Practices diligence in fulfilling the regulatory and legal
requirements of the position and department.
* Maintains accurate and reliable patient/organizational
records.
* Maintains professional relationships with appropriate officials;
communicates honesty and completely; behaves in a fair and
nondiscriminatory manner in all professional contacts.
CRITERIA C: Personal Achievement - Employee demonstrates initiative
in achieving work goals and meeting personal objectives.
PERFORMANCE STANDARDS
* Uses accepted procedures and practices to complete assignments.
Uses creative and proactive solutions to achieve objectives even
when workload and demands are high.
* Adheres to high moral principles of honesty, loyalty, sincerity,
and fairness.
* Upholds the ethical standards of the organization.
CRITERIA D: Performance Improvement - Employee actively
participates in Performance Improvement activities and incorporates
quality improvement standards in his/her job performance.
PERFORMANCE STANDARDS
* Optimizes talents, skills, and abilities in achieving excellence
in meeting and exceeding customer expectations.
* Initiates or redesigns to continuously improve work
processes.
* Contributes ideas and suggestions to improve approaches to work
processes.
* Willingly participates in organization and/or department quality
initiatives.
CRITERIA E: Cost Management - Employee demonstrates effective cost
management practices.
PERFORMANCE STANDARDS
* Effectively manages time and resources
* Makes conscious effort to effectively utilize the resources of
the organization - material, human, and financial.
* Consistently looks for and uses resource saving processes.
CRITERIA F: Patient & Employee Safety - Employee actively
participates in and demonstrates effective patient and employee
safety practices.
PERFORMANCE STANDARDS
* Employee effectively communicates, demonstrates, coordinates and
emphasizes patient and employee safety.
* Employee proactively reports errors, potential errors, injuries
or potential injuries.
* Employee demonstrates departmental specific patient and employee
safety standards at all times.
* Employee demonstrates the use of proper safety techniques,
equipment and devices and follows safety policies, procedures and
plans.
JOB FUNCTIONS
ESSENTIAL JOB FUNCTIONS include, but are not limited to:
1. Receives, records and balances cash or charge payments from
customers.
PERFORMANCE STANDARDS:
* Greets each customer in a pleasant and respectfully manner and
displays courtesy at all times.
* Calculates total cost of items on food tray and accepts payment
in cash, meal ticket, charge card or payroll deduction with 100%
accuracy.
* Compares totals on cash register with amounts of currency in
register to verify balances at end of each shift.
2. Serves food to customers and maintains clean work areas.
PERFORMANCE STANDARDS:
* Sets up board menu to reflect current menu.
* Assures presentation of all menu items adheres to established
standards.
* Obtains and places dishes, silverware, hot and cold foods, baked
goods, beverages, desserts, and condiments according to established
standards.
* Arranges and replenishes items as needed.
* Provides service to customers in a friendly and efficient
manner.
* Cleans cafeteria including serving area continually.
* Maintains appearance of all equipment and serving counters.
3. Performs all other duties as assigned.
EXPERIENCE REQUIREMENTS
Previous cashier experience preferred.
EDUCATIONAL REQUIREMENTS
High School Diploma or GED preferred.
SPECIAL SKILL, LICENSE AND KNOWLEDGE REQUIREMENTS
Knowledge of cash management principles and/or procedures. Account
balancing skills.
HIPAA REQUIREMENTS:
Maintains knowledge of and adherence to all applicable HIPAA
regulations appropriate to Job Position.
SAFETY REQUIREMENTS:
Maintains knowledge of and adherence to all applicable safety
practices appropriate to Job Position including but not limited to:
Incident reporting, handling wastes, sharps and linens, PPE,
exposure control plan, hand washing, and environment of care.
EXPERIENCE REQUIREMENTS
Previous cashier experience preferred.
EDUCATIONAL REQUIREMENTS
High School Diploma or GED preferred.
SPECIAL SKILL, LICENSE AND KNOWLEDGE REQUIREMENTS
Knowledge of cash management principles and/or procedures. Account
balancing skills.
HIPAA REQUIREMENTS:
Maintains knowledge of and adherence to all applicable HIPAA
regulations appropriate to Job Position.
SAFETY REQUIREMENTS:
Maintains knowledge of and adherence to all applicable safety
practices appropriate to Job Position including but not limited to:
Incident reporting, handling wastes, sharps and linens, PPE,
exposure control plan, hand washing, and environment of care.
Keywords: Baton Rouge General, Baton Rouge , Evening Hospitality Associate, Other , Baton Rouge, Louisiana
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