Member Service Specialist (Baton Rouge)
Company: La Capitol Federal Credit Union
Location: Baton Rouge
Posted on: May 24, 2023
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Job Description:
*La Capitol's culture is rooted deep in our core values. We
commit ourselves to giving outstanding service. We believe that it
is an honor and a privilege to serve our members and we pride
ourselves in making them our top priority.*
*Our mission is to improve the financial wellbeing of our members!
This is our focus and passion. However, this passion cannot be
sustained without employing the best people around. Companies like
to talk about their talent, but at La Capitol Federal Credit Union,
we like to demonstrate our passion in the way we do our jobs.
Simply put, we expect the best and look for the best from our
employees. Purpose, drive and yes, passion; they are all here. If
you are looking for that kind of energy and vision, we are always
looking for great people!*
*At La Capitol FCU we don't just offer our employees a job, we
offer career opportunities. Do you want to be the newest member of
our team? Apply now if so!*
We are currently hiring for *Member Service Specialist* in our
Baton Rouge region.
Our Member Service Specialist (MSS) assists our members with their
financial needs, by providing outstanding member service, not
limited to, receiving/processing loan applications, opening deposit
accounts, maintaining up-to-date knowledge of all products and
procedures, and reviewing member accounts and/or consumer reports
and utilizing that information to aide in cross-selling products to
improve members financial well-being. Our MSS must deliver
outstanding service to both internal and external members, have an
outgoing personality, be dependable, accurate, professional, and
meet on-going training expectations to stay knowledgeable of
policies and procedures.
*Essential Duties and Responsibilities-* include but are not
limited to the following:
* Possesses adequate product knowledge as measured by the annual
product knowledge certification assessment.
* Represents the credit union to members in a courteous and
professional manner, provides prompt, efficient and accurate
service. Must be able to maintain a professional image at all
times.
* Provides outstanding member service in a timely manner through
multiple channels including but not limited to email, face to face
interaction, and telephone.
* Provides specific service-related information concerning credit
union services and policies.
* Is fully informed of policies and procedures regarding credit
union products and services.
* Accepts accountability, maintains accuracy and ensures security
of member information.
* Achieves minimum standards and expectations related to product
sales, cross sells and funding.
* Addresses member complaints, requests, assist with completion of
forms, such as direct deposit and payroll.
* Opens new accounts and service existing accounts.
* Completes all necessary paperwork including sending new member
letters, internal documents and reports.
* Checks new account paperwork completed by others for
accuracy.
* Places check orders for members.
* Maintains contact with new members regarding products, services
and customer service experiences.
* Processes loans including origination, signing loan documents and
placing follow-up calls.
* Promotes credit union products and services through public
relations activities at offsite new and existing member
locations.
* Provides information to members on investment alternatives.
* Provides support to Member Services department by balancing ATMs,
working the vault and night deposits as needed.
* Provides backup Member Services by operating a cash drawer as
necessary.
* Provides backup to Engagement Center as necessary
* Assists with office reports such as, but not limited to, negative
balance, no birth dates, delinquent loans, and NSF reports.
* Supports Credit Union service initiatives, such as the Lender
Development program..
* Communicates member feedback to various teams-including technical
and marketing departments-in order to improve the overall member
experience
* Understands compliance issues and attends training as they relate
to credit union services including, but not limited to: Bank
Secrecy Act, Reg P and Patriot Act
*Education and/or Experience: *Bachelor's degree (B. A.) from
four-year college or university; or one to two years related
experience and/or training; or equivalent combination of education
and experience.
Job Type: Full-time
Benefits:
* 401(k)
* Dental insurance
* Flexible schedule
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Retirement plan
* Vision insurance
Physical setting:
* Office
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
Experience:
* Banking: 1 year (Required)
* Customer service: 1 year (Required)
* Credit report reading: 1 year (Preferred)
Work Location: In person
Keywords: La Capitol Federal Credit Union, Baton Rouge , Member Service Specialist (Baton Rouge), Other , Baton Rouge, Louisiana
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