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Sr Cust Supp Mgt Professional

Company: Disability Solutions
Location: Baton Rouge
Posted on: April 3, 2024

Job Description:

Join a team recognized for leadership, innovation and diversity-- The future is what we make it. When you join Honeywell, you become a member of our global team of thinkers,
innovators, dreamers and doers who make the things that make the future. That
means changing the way we fly, fueling jets in an eco-friendly way, keeping
buildings smart and safe and even making it possible to breathe on Mars.
Working at Honeywell isn't just about developing cool things. That's why all
our employees enjoy access to dynamic career opportunities across different
fields and industries.The--Service
Operations Management Professional--will drive operational excellence
within the assigned territory customer group. You will be accountable for
ensuring effective customer engagement from the local Lifecycle Solutions and
Services (LSS) and broader Honeywell Process Solutions (HPS) team. The role
will ensure all contracts are renewed on time and drive growth across all LSS
modes of service delivery.-- This will be achieved through effective
workforce planning, delivery coordination, and ensuring the delivery teams engaged
with the customer base are competent to execute all committed deliveries in
manner that ensure compliance to Honeywell and Customer Health, Safety and
Environmental requirements in the most effective and efficient way compliant to
LSS Global Service Methodologies (GSM).This role is a remote
position and candidate can be located in the following states: Georgia, South
Carolina, or Florida. This role will require about 30% travel within this area
for client visits.KEY RESPONSIBILITIES

  • Understand our customer base needs and identify growth opportunities to be passed to sales or pursued directly.
  • Develop strong trust relationships with key contacts in the assigned accounts.
  • Present deliverables report to customers and Honeywell leadership as required.
  • Manage the day-to-day concerns of the customer, including corrective actions, ensuring satisfactory completion for all parties
  • Become the primary escalation point for customer issues and sales support needs.
  • Manage workforce planning to include sick leave coverage, Visa management, and peak coverage.
  • Maintain employee certifications and skills training databases.
  • Oversee contract renewals and identify new sales opportunities.
  • Work daily with Field Service Managers to ensure spot and parts orders are managed.
  • Meet contractual commitments.
  • Work with a team to renew yearly contracts.YOU MUST HAVE
  • Industrial automation or process automation experience
  • Customer service/customer engagement and operations experience --WE VALUE
    • Quality Control Systems (QCS) or Distributed Control Systems (DCS) experience
    • Industrial Automation or other technical degree
    • Previous sales experienceBENEFITS
    • Benefits provided may differ by role and location. Learn more at Information
      JOB ID: HRD225058Category: Customer ExperienceLocation: 11200 Industriplex Boulevard,Baton Rouge,Louisiana,70809-4112,United StatesExemptGlobal (ALL)Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Keywords: Disability Solutions, Baton Rouge , Sr Cust Supp Mgt Professional, Other , Baton Rouge, Louisiana

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