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Information Technology Technician

Company: Hannis T. Bourgeois, LLP
Location: Baton Rouge
Posted on: February 23, 2021

Job Description:

GROW.COMPETE.THRIVE.Hannis T. Bourgeois is home to over 125 employees. And when we say "home" we really mean it. Many of our professionals have spent their entire careers here. We pride ourselves on our "family" culture that focuses on regular fellowship during social and community activities throughout the year. At HTB, we foster a self-motivated workforce, encouraging employees to forge a path for themselves within the firm. This allows individuals to identify areas where they wish to work and to become experts in the industries and services that they enjoy most. This entrepreneurial nature means that HTB is very selective when choosing talent to join the firm, and those associates tend to stay with the firm for many years. We hope you'll find a home at HTB where you can grow, compete, and thrive.
Job Overview:Hannis T. Bourgeois is actively looking for a qualified IT Technician to support a fast-growing multiple office, multi-disciplined team. The technician will also be responsible for resolving help desk tickets, setting up new workstations, and supporting line of business applications.
A successful IT Technician must have a thorough knowledge of computer software and hardware and a variety of internet applications, networks and operating systems. The ideal candidate will also have great communication skills, troubleshooting abilities, and attention to detail.
Essential Duties and Responsibilities include, but are not limited to the following:

  • Configure workstations and necessary peripheral devices (routers, printers, etc.)
  • Install and configure appropriate software according to specifications
  • Ensure security and privacy of networks and security systems
  • Communicate progress of ongoing improvement projects and issue resolution activities to management
  • Provide orientation and guidance to users on how to operate software and computer environment
  • Maintain detailed records/logs of issues, repairs, and fixes inside centralized ticket system
  • Perform troubleshooting to diagnose and resolve onsite problems (repair or replace parts, resolve printer issues, debugging, etc.)
  • Travel to other office locations periodically to provide onsite support
    Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill,and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    Education and/or Experience:
    • Degree in Computer Information Systems or relevant field
    • 2-5 experience as IT Technician or relevant position
    • Strong diagnostic and problem-solving skills
    • Strong communication skill set
    • Good organizational and time-management skills
    • In-depth understanding of diverse computer systems and networks
    • Good knowledge of internet security and data privacy principles
    • Experience with Powershell preferred
    • Experience with Microsoft Office 365 and Admin Portal preferred
    • Experience with Connectwise / Automate preferred
    • Experience with Wolters Kluwer CCH Suite preferred
    • Experience with ProSystem Engagement preferred
      Physical Demands:The physical demands described here are representative of those that must be met by anemployee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand; walk and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
      • Competitive Compensation Package including Competitive Salaries, Paid Overtime for both Exempt and Non-Exempt employees, Paid Vacation, Sick, and Holiday time, Volunteer Opporunties, Professional Development Training, Employee and Client Referral Bonuses, Flexible Working Schedule
      • Comprehensive Benefits Package including 401(k) Profit Sharing, Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Short and Long Term Disability Insurance, Health Savings Account, Wellness Programs, and Gym Discounts
        To see a comprehensive listing of our benefits, please visit
        HTB is an equal opportunity employer. Employment decisions are made without regard to race, color, age, sex, sexual orientation, national origin, religion, disability, protected veteran status or other protected classifications.
        Apply online or directly on our website at

Keywords: Hannis T. Bourgeois, LLP, Baton Rouge , Information Technology Technician, Professions , Baton Rouge, Louisiana

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