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Help Desk Support Technician

Company: HORNE
Location: Baton Rouge
Posted on: January 15, 2022

Job Description:

Required Experience and Education:Bachelor's degree in Information Technology preferred. Combination of Associate's Degree in Information Technology or closely related field and work experience can be substituted for BS degree.1+ years' experience in a help desk positionExcellent customer service skillsAbility to effectively communicate technical information to end usersAbility to research and troubleshoot computer hardware, software, and printer issuesAbility to effectively communicate with Tier 2 support issues that require escalationMust have a sincere desire to help others while providing friendly serviceSome travel may be requiredPreferred Skills:Microsoft Windows PC supportMicrosoft Office Application supportMicrosoft Exchange and Active Directory account managementManage support requests in a Service Management tool such as FreshServiceNetwork file backup and recoveryVirus protection software administrationRemote Desktop support using tools such as Bomgar or ZoomVideo conferencing software such as ZoomEducationPreferredBachelor's or better in Information Technology or related field.Must work on-site in Baton Rouge. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: HORNE, Baton Rouge , Help Desk Support Technician, Professions , Baton Rouge, Louisiana

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