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Senior Operations Manager, Supply Chain

Company: Domino's
Location: Baton Rouge
Posted on: August 7, 2022

Job Description:

Job Description
This Senior Operations Manager is responsible for planning, organizing, and directing a diverse team of manufacturing and distribution team members in a fast-paced supply chain operation. Departments of authority will include a minimum of 3 functions [Dough Production & Sanitation, Warehouse inbound and outbound, Delivery & Service or Maintenance]. Work requires the leader of considerable judgment and initiative in planning work programs that support the strategic vision and success of the stores.
The Sr Operations Manager supports the leadership of the Director and is the main point of contact in their absence. They will be responsible for setting the tone of the team and operations and engaging with customers and key stakeholders in a professional, service, and solution-oriented manner. They must be able to support a 24/7 operation by being direct leaders during shift crossovers and weekend coverage.
Operational Excellence
Master all aspects of the Supply Chain Center functional areas and acquire a thorough knowledge of processes in accordance with an established company and industry standards and procedures.
Drive EBITDA and Profit-Sharing performance through the reduction of excess operational costs.
Ensure adherence to quality standards, safety programs, and other federal, state, and local requirements.
Provide recommendations on streamlining operations and maximizing productivity.
Monitor departmental head counts and ensures optimum efficiency in each department.
Participate in decisions on the delivery of products to corporate and franchise stores.
Monitor inventory and quality control for effective operations.
Ensure inventory monitoring, product quality control and adherence to quality assurance standards are standard in operations processes.
Establishing processes and procedures to positively impact: Delivery Accuracy
Exceptional Customer Service
Product Management and Handling

Identify the need for, and participate as needed in process improvement projects.
Actively execute strategic initiatives.
Support leadership by acting as the main point of contact for the team, customers, and stakeholders in the absence of the Director.
Financial Success of the Center
Provide input for financial decisions affecting the Supply Chain Center
Assist Director and Team Leaders to establish an annual operating budget and annual Business Review
Identify financial opportunities by working with the Team Leaders to focus on reducing costs when appropriate without affecting operations
Review profit and loss statements and identify areas of strength and areas for improvement
Work with Team Leaders and Directors to identify capital improvements necessary and monitor the capital budget
Manage/monitor capital budget and track capital improvements
Customer Engagement
Establish strong partnerships with key customers including suppliers, Franchisees, and store General Managers
Model engaging, solution-oriented behavior and best practices related to accuracy, service level agreements, and relationship management
Drive inclusive behavior, modeling bridging, and bonding activities to improve the overall success of the Domino's brand
Team Member Engagement
Provide vision and direction to all team members within the Supply Chain Center
Develop understood, measurable goals for each team member that drive results
Create a culture where exceptional people desire to work to their highest level and are appreciated for their performance
Foster individual relationships with each member of the team
Monitor actions and provide input to Team Leaders regarding team member relations, hiring decisions, promotions and pay increases, disciplinary actions, and terminations
Assure that leadership is accountable to the team members, as team members are to their performance
Interviews and hires team members; evaluates team members' performance; resolve employee issues, concerns, and complaints
Identify, develop, and implement incentive programs to improve Team Member productivity and job satisfaction
Coordinate with Team Leaders the preparation of predictive labor schedules
Function as liaison between operations team, administrative staff, and Director
Consult with Human Resources regarding hiring, retention, pay, career development, and Team Member relations issues
Conduct annual performance appraisals on all direct reports
Support the individual development plans of leaders by acting as a mentor and providing an environment to learn and grow

Bachelor's degree required in Supply Chain, Logistics, Business, or related field
Minimum 5 years' experience in distribution and/or manufacturing operations
Strong team leadership skills and successful supervisory experience in an operations environment
Commitment to total customer service and excellent product quality
Proven ability to achieve targeted results and operational goals
Available for relocation to any Supply Chain Center
Strong desire to advance into Director position
Self-motivated with proven ability to develop and lead team members in meeting goals and objectives
---Demonstrated positive attitude, high integrity and self-discipline, act as a strong role model for others
Results-oriented with strong organizational and decision-making skills
Excellent organization, interpersonal and communication skills
Demonstrated proficiency in computer skills and a high level of analytical ability

Additional Information
All your information will be kept confidential according to EEO guidelines.

PandoLogic. Keywords: Operations Manager, Location: Baton Rouge, LA - 70806 , PL: 541505473

Keywords: Domino's, Baton Rouge , Senior Operations Manager, Supply Chain, Professions , Baton Rouge, Louisiana

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