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Online Sales Specialist

Company: Louisiana Economic Development
Location: Baton Rouge
Posted on: March 26, 2020

Job Description:

BBQGuys seeks an Online Sales Specialist. Requirements Experienced in navigating and searching the internet Skilled in utilizing written correspondence (email) to communicate with coworkers and customers Experienced in customer interaction i.e. phone, email, chat, face to face Available for training from 8am-430pm for 9 consecutive weeks Able to work a late morning to early evening shift, e.g., 12pm-9pm? Possess a high school diploma or GED? Job duties Support company directives to promote Legendary Customer Service Wear your smile through the phone Develop strong customer relationships and will be responsible to respond to customers through phone, e-mail and chat Manage the resolution process for all customer related issues Make a deliberate display of proficiency by being positive and with a proactive personality in every communication with our customers Inform customers of current promotions and new or updated products Be a communicator at heart, who appreciates how the right words can soothe over the really bad situations Consistently follow-up on our sales funnel to close sales and offer assistance to our customers in the buying process Generate new and repeat sales by providing product and technical information in a timely manner Determine customer requirements and expectations in order to recommend specific products and solutions Recommend alternate products based on cost, availability or specifications Present price, credit and terms in accordance with standard procedures and customers profitability profiles Accurately process customer transactions such as orders, quotes or returns Provide accurate information regarding availability of in-stock items Obtain accurate information from vendors relating to shipment dates and expected date of delivery Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability (JUST ONE MORE CONCEPT) Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction Monitor scheduled shipment dates to ensure timely delivery and expedite as needed Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint Remain current on consumer preferences, changes in local codes and product developments by attending sales meetings, vendor training and trade shows, or reading trade journals Setup and maintain customer files Identify trends in customer satisfaction or dissatisfaction Manage time effectively, meet personal goals and work effectively with other members of the OSR team Communicate to the purchasing department unexpected increases or decreases in demand for products Maintain proficiency in using computer systems, phone systems and other common office equipment and software Follow company policies and procedures Present a professional image at all times to customers and vendors Assist customers with any problem that might arise Required to work 40-hour work weeks Perform other duties as assigned Business hours are from 7AM 9PM M-F, 830AM 5PM Sat, 930AM 6PM Sun we assign shifts depending on business needs and shifts can change at any time Physical RequirementsWorking Conditions Occasional lifting up to ten lbs. Must be able to work in a climate controlled, office environment. Vision must be good or corrected to normal to perform normal job duties. Hearing must be good to have the ability to understand information to perform job duties. Ability to read and write in English in order to process paperwork and follow up on any actions necessary. Sitting for extended periods of time. Manual dexterity needed for keyboarding and other repetitive tasks. BBQGuys is America s online leader for grills and outdoor living products. Their expert product reviews and free outdoor kitchen design services have helped over 750,000 nationwide customers release their inner grill master. With over 20 years in business, 280 brands to choose from and new products being loaded to their site every day, they have something for everyone s individual needs. BBQGuys is currently celebrating its 11th consecutive year on the INC5000 list of fastest growing businesses as well as the IR500 list of fastest growing online retailers.

Keywords: Louisiana Economic Development, Baton Rouge , Online Sales Specialist, Sales , Baton Rouge, Louisiana

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