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Customer Service Representative

Company: PACTEC INC
Location: Clinton
Posted on: January 16, 2022

Job Description:

Job Type Full-timeDescriptionFrom a small town in Louisiana to a true global footprint, PacTec, Inc. is the leader in custom engineered packaging solutions for the transportation, construction, industrial, and waste industries. We operate multiple sales, manufacturing, and distribution locations across the world. We are seeking a Customer Service Representative to join our team and be part of our future growth.The Customer Service Representative will be responsible for:Providing customer assistance via our sales call center Assist and support inside and outside Sales Representatives with quotes and administrative tasksCommunicate with various departments (i.e. manufacturing, shipping/receiving, etc.) to gather information relevant to ensure timely product fulfillment.Perform order entry and CRM data entryMaintain CRM and customer information data Conduct inventory checksReview shipping reports/track ordersConvey product knowledgeMeet CSR/KPI goals outlined in performance planCall planningOccasionally assist Sales Representatives with customer presentations, lunch and learns, etc. Requirements Customer service experience in a sales environment preferred but not requiredProficient with Microsoft Office programs requiredMust be able to posses/obtain the necessary credentials required for entry in certain industrial complexes and be able to wear appropriate PPE (FRC, masks, etc.) as required for entryHigh School Diploma or GED requiredMust have a valid U.S. driver's licenseSKILLS and ABILITIES: Self-directed, highly organized and detail orientedPHYSICAL: Includes sitting, standing, walking and use of hands and arms perform administrative duties and use a computer for long periods of time. Product demonstrations require the ability to squat, lift, bend, and kneel while using hands, arms, and digit dexterity. Ability to lift up to 30 pounds occasionally. Ability to travel by airplane and automobile for extended periods of time.MENTAL: Must be able to read, write and speak English fluently. Must have ability to read diagrams, measurements, and instructions in English. Must be able to successfully compute geometric mathematical calculations for quoting purposes. Must be able to work under time and budgetary pressures.This job description and requirements listed provide examples and should not be construed to be an all-encompassing list. PacTec is an Equal Opportunity Employer; Veterans and persons with disabilities are encouraged to apply.

Keywords: PACTEC INC, Baton Rouge , Customer Service Representative, Sales , Clinton, Louisiana

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