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Guest Service Representative

Company: Tru by Hilton Baton Rouge I 10 East
Location: Baton Rouge
Posted on: September 24, 2022

Job Description:

Responsibilities for Guest Services Representative OnQ experience must required. Act as the first point of contact for guest information Address and document guest concerns in the database Achieve amicable resolution to guest concerns Coordinate with other departments to address guest concerns Update guest records Problem-solve to achieve guest resolution Complete product knowledge training to answer guest questions Promote facilities amenities and activities Qualifications for Guest Services Representative Associate's degree in business administration, preferred 2 years of experience in a customer service role Experience using a multi line office phone Able to use a computer and other office technology Able to sit for long periods of time in front of a computer Proficiency with Microsoft Office Applications Exhibits a positive and friendly demeanor in all guest interactions Must detail oriented to document guest interactions in the database Keen listener with ability to address guest concerns and de-escalate issues Job Type: Full-time Pay: $11.00 - $13.00 per hour Schedule: 8 hour shift Ability to commute/relocate: Baton Rouge, La: Reliably commute or planning to relocate before starting work (Required) Experience: Hotel experience: 1 year (Preferred) Work Location: One location

Keywords: Tru by Hilton Baton Rouge I 10 East, Baton Rouge , Guest Service Representative, Sales , Baton Rouge, Louisiana

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