Services representative

Company: State of Louisiana
Location: Baton Rouge
Posted on: March 17, 2023

Job Description:

The Department of Justice, Office of Attorney General Jeff Landry, is seeking applications for aConstituent Services Representative.Salary offered will be commensurate with the qualifications and experience of the candidate selected.

The position will be domiciled in the Livingston Building, Baton Rouge, Louisiana, East Baton Rouge Parish. Offers of employment are contingent upon satisfactory background check and reference verifications.

To Apply: Click on the "Apply link above and complete an electronic application which may be used for this vacancy as well as future job opportunities.

Applicants may check the status of their application at any time by selecting the "Application Status" link after logging into their account. Below are the most common status messages and their meanings:

• Application Received - Your application has been submitted successfully.
• Evaluating Experience - Your application is being reviewed by Human Resources to ensure you meet the minimum qualifications for this position.
• Eligible for Consideration - You are among a group of applicants who MAY be selected for this position.
• Referred to the Hiring Manager for Review - Your application has been delivered to the hiring manager. You may or may not be called for an interview.
• Position Filled - Someone has been selected for the position.
• Position Canceled - The agency has decided not to fill the position. Resumes will be accepted as an attachment to your application however all relevant education and experience must be included at the time you apply.
  
  Applicants qualifying based on college training or receipt of a baccalaureate degree will be required to submit an official college transcript to verify credentials claimed prior to appointment. Please make every effort to attach a copy of your transcript to your online application. Transcripts may be faxed to (225) 326-6795.
  
  Samantha Kelley
  HR Generalist B
  Phone: (225) 326-6760
  Fax: (225) 326-6795
  Email: kelleysa@ag.louisiana.gov
  
  The Department of Justice is an Equal Opportunity Employer. Louisiana is a State as a Model Employer for People with Disabilities. MINIMUM QUALIFICATIONS:
  
  • Must possess a valid driver's license;
  • High school diploma; and,
  • Two years of experience in which clerical work was a major duty. PREFERRED QUALIFICATIONS:
    
    • Bachelor's degree, college training, and/or technical school degree/credits. The duties of the Constituent Services Representative shall include, but are not limited to the following:
      • Acts as a liaison between constituents and the office by facilitating telephone calls, e-mails, walk-in visits, correspondence, and referrals from other agencies and political officials;
      • Ensures office operations for customer service run smoothly on a day-to-day basis and provides professional representation for the entire LADOJ;
      • Addresses constituent concerns through the proper LADOJ channels, provides necessary follow up with constituent, and communicates final resolution to constituent as appropriate;
      • Follows office protocol with respect to addressing constituent concerns in a timely and efficient manner;
      • Inputs constituent service requests for information and/or service and resolutions into the data system for recording and tracking purposes;
      • Prepares weekly constituent services report for Executive, Administrative, and Civil Divisions.
      • Participates in a regular outreach staff conference call;
      • Participates in trainings as needed;
      • Assists with training for new constituent services representatives as needed;
      • Maintains a good working relationship with Attorney General and staff;
      • Meets attendance requirements as established by the office;
      • Accepts performance-based criticism and directions;
      • Works well under pressure and handles stress; and
      • Performs other duties as assigned. The position of ConstituentServices Representative may consist of, but are not limited to the following:
        • Professionally answers phones and greets visitors;
        • Forwards phone calls to Divisions and takes messages;
        • Prepare, proofread, and edit correspondence, reports, and other materials;
        • Maintain section calendars, as well as make appointments and arrange meeting rooms;
        • Other duties as may be assigned.

Keywords: State of Louisiana, Baton Rouge , Services representative, Sales , Baton Rouge, Louisiana