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Technical Sales Support Representative

Company: ITT, Inc.
Location: Zachary
Posted on: January 16, 2022

Job Description:

Position Summary:
Position: Technical Sales Support RepresentativeLocation: Zachary, LASummary: All major aspects of technical customer service/inside sales primarily in the heavy industrial markets, to include Oil/Gas, Chemical, Pulp & Paper, as well as others. Being able to answer questions, problem solve, search for products, offer advice, knowledge of our parts, quick response time, price parts and quote delivery times. Entering all orders and working orders in the computer system and follow order through until order is shipped. Paperwork to support all daily events and type all quotes and enter into current MRP system. All aspect of the product process, from cradle to grave. Opportunity for potential growth within Pro Cast, as well as ITT, with the right skill sets.

Essential Responsibilities:
Responsibilities:Customer Inquiry-Information Research, Costing, Pricing, Inquiry Log.Preparing professional proposals (quotes) for current as well as new parts Completes Order Fulfillment ProcessCustomer Service - Expedites - Handles Any ProblemsInterface with outside vendors to solicit quotesPrinting drawings from IPG vault for all CSRSMaintains Documentation for Tracking of OrdersScheduling of Customer's Orders with Production Control ManagerInvoicing of Customer's Orders in VantageSales Reporting to Financial AnalystUnderstand complicated drawings and specifications

Position Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION and/or EXPERIENCEAssociate degree or equivalent combination of education and experience.LANGUAGE SKILLSAbility to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and review procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.MATHEMATICAL SKILLSAbility to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.REASONING ABILITYAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.OTHER SKILLS AND ABILITIESUnderstanding of division profit/financial objectives, competitive products and capabilities, marketing techniques and procedures, product capabilities, communication skills, blueprint reading, specification reading, and writing.

Keywords: ITT, Inc., Baton Rouge , Technical Sales Support Representative, IT / Software / Systems , Zachary, Louisiana

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